Motorola Smart Device Warranty Litigation
Court: United States District Court, Northern District of Illinois
Douglas Lynch v. Motorola Mobility LLC d/b/a Motorola and Lenovo (United States) Inc., Case No.: 16-cv-04524
As stated in the complaint filed by Wexler Wallace and its co-council, Motorola is alleged to have breached its express warranty promise by failing to repair, replace or refund the purchase price of the plaintiff’s Motorola Moto 360 smart watch and many other devices belonging to members of the proposed class that failed within 12 months of purchase. The complaint asserts that Motorola keeps devices returned pursuant to warranty for several months, leaving consumers without a working device or a reliable indication of when a replacement may be provided. Then, Motorola’s replacement products often work no better than the failing devices that were returned. And in many other instances, Motorola refuses to provide any repair, replacement, or reimbursement to consumers who return failing devices under warranty. According to the allegations, the Moto 360 Smart Watch’s plastic back plate is prone to cracking, and consumers have encountered a variety of problems relating to Motorola smart phones, including defective charging ports, garbled screens, speakers that do not work, and batteries that overheat or rapidly drain power.
To view a copy of the complaint, click here.